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  ONE FACE AT THE BORDER

Historically, travelers entering the United States make three stops-an Immigration inspector, a Customs inspector and an Agriculture inspector, if they are carrying food or plants.
The "One Face at the Border" initiative unifies the inspection process by cross-training Customs and Border Protection inspectors to perform all three inspection functions. Travelers will now meet a single primary inspection officer specially trained to determine who needs to go through secondary inspection.  The primary inspector will quickly process law abiding travelers.  The  primary inspector will refer travelers whose information, demeanor or actions raise questions to secondary inspectors for additional questioning.
Unifying three dedicated but separate workforces into one US Customs and Border Protection Officer, cross trained to address all three inspections needs, is another significant step toward Homeland Security's effort to make the most effective use of the Department's assets and thus better secure our homeland.